Question 1

How fast will my prints actually reach me in Ibadan?

Accepted Answer

Orders placed during production hours enter the queue within about 4 minutes. Printing and finishing takes 25–45 minutes, then a dedicated rider delivers directly to your door — typically 45 to 120 minutes end-to-end, depending on your area and delivery speed.

Question 2

How does WhatsApp milestone tracking work?

Accepted Answer

Once your PDF is uploaded and confirmed, our webhook sends an instant WhatsApp welcome message. You then get milestone pings when your job hits the press, when binding or gold-foil finishing completes, and when the rider picks it up — with the rider's contact and a secure 4-digit handover PIN.

Question 3

Is my document private? Do you store the file?

Accepted Answer

No persistent storage. Your document is streamed with AES-256 encryption straight into printer memory for rasterisation. The moment the rider hands over your parcel and validates the PIN, the digital spool is purged. Nothing is kept.

Question 4

What paper stocks and bindings do you offer?

Accepted Answer

80 GSM ultra-bond, 100 GSM executive, 120 GSM satin presentation, and 250 GSM rigid art board. Bindings: continuous polymer spiral (lays 360° flat), twin-loop steel Wire-O, thermal spine tape, and university-certified thesis hardcovers with 24K computer-guided gold foil stamping.

Question 5

Can I print PhD or Master's dissertation hardcovers with gold foil?

Accepted Answer

Yes — we follow institutional binding guidelines for University of Ibadan (UI), Lead City, The Polytechnic Ibadan, UNILAG, OAU and others. 2.5mm heavy binder board bound in high-density buckram with computerised hot-stamp gold foil on both the front cover and the spine.

Question 6

What if I made a mistake in my file, or need a priority reprint?

Accepted Answer

Every order runs through an automated pre-flight scan and manual alignment inspection before boxing. If you catch an issue immediately after upload, message support on WhatsApp within 3 minutes — we can hold the job before it hits the press. If a printing defect slips through, we reprint and re-deliver at no extra cost.

Question 7

Do you offer same-day priority for urgent hearings or defence dates?

Accepted Answer

Yes. Selecting Priority Express Sprint puts your job at the head of the press queue and assigns a dedicated motorbike rider straight after finishing — typical door delivery in under 90 minutes.

Question 8

Why is cloud upload safer than a USB flash drive at a business centre?

Accepted Answer

USB drives at street business centres are a common vector for shortcut viruses and ransomware, and your PDFs often sit openly on shared desktops long after you leave. Imprezzle Express eliminates the drive entirely — files travel encrypted end-to-end and are shredded from memory after handover.

Frequently asked questions