Refund & Cancellation Policy

• Before we start printing— cancel for a full refund, no questions asked.
• Once printing has started— the order is non-refundable, because paper, ink, and binding materials have already been used on your specific file.
• If we made a mistake— report it within 48 hours of delivery and you choose between a free reprint or a refund of the affected line item.
• If the issue is in the file you uploaded (typos, wrong version, missing pages on your side, etc.) — not refundable. We'll happily quote a fresh order.

From the moment you pay until the order enters the Printing stage you can cancel for a full refund. The cancellation control lives on your order page; if you cannot reach it, message us on WhatsApp using the number that sent your receipt and we will cancel it for you.

We will also cancel automatically and refund in full if our automated validation rejects your file after payment (for example, an unrepairable PDF or a virus-flagged upload), or if we cannot deliver to your address despite the zone being listed at checkout. You do not need to chase us in those cases.

Once we begin printing, paper and ink have been committed to your specific document. From that point the order is non-refundable, even if you no longer need it. You can still ask us to halt the order, but that will not produce a refund — only the printed output (which we will hold for you to collect or destroy on request).

The Printing stage is shown clearly on your order page. The 30-minute window before it begins is the right time to catch yourself if you want to back out.

If the output we deliver does not match what you ordered, and the cause is on our side, you are entitled to a remedy. Examples:

• Wrong paper type or weight.
• Wrong binding, cover, or finishing.
• Missing or out-of-order pages where the source PDF was correct.
• Print-quality failure attributable to our equipment — streaks, smudges, faded colour, misalignment.
• The wrong order delivered to you.

Report it within 48 hours of deliveryby WhatsApp or email. Keep the affected items — we may need to inspect or collect them. You choose between:

• a free reprint of the affected line item(s) on the next available production slot, redelivered at our cost; or
• a refund of the affected line item(s) to your original payment method.

For widespread issues across multiple line items we may offer a full reprint of the order. Reports made later than 48 hours after delivery are at our discretion.

At checkout you confirm you have reviewed your file(s) and accept that Imprezzle Express is not liable for content errors in the document. We print what you upload — we cannot tell whether you uploaded the right draft, whether a page is missing on your side, or whether a typo was intentional.

The following are not refundable:

• Typos, layout errors, or wrong content in the source PDF.
• An older version of the document being uploaded.
• Pages missing from the file as uploaded.
• Cover or paper choices that you selected and confirmed at checkout but later changed your mind about.
• Photocopy quality differences inherent to the photocopy-vs-print choice (visible on the price line at checkout).

We will, of course, quote you a fresh order with the corrected file at the same rates.

• We could not reach you at the phone or address you supplied: not refundable. The rider will leave a WhatsApp message; you can ask us to re-attempt delivery for a small re-dispatch fee or collect the order from our press location.
• The address was outside an active zone and we missed it at checkout (rare): full refund.
• The delivery window slipped significantly due to a failure on our side: report it within 24 hours of the missed window and we will refund the delivery fee. If the order is no longer useful to you because of the delay (an exam, a court date, a deadline you told us about at checkout), contact us and we will look at refunding the full order on a case-by-case basis.
• Order lost or damaged in transit: full reprint at our cost.

• Refunds go back to the original payment method via Paystack. We cannot redirect a refund to a different card, account, or recipient.
• Most refunds settle in your account within 5–10 business days. Some banks take longer; once Paystack confirms the refund we have no further control over the timing.
• We do not currently issue store credit in place of a refund.
• Where a refund is owed because of our error, no portion of the original payment is withheld — you get back what you paid for the affected items, including the proportional delivery fee where relevant.

You have three ways to reach us:

1. WhatsApp— reply to the thread that sent your order receipt. This is the fastest channel.
2. Email — hello@imprezzle.com. Please include your order reference.
3. On your order page— the cancel and report-an-issue controls appear there at the stages where they apply.

We acknowledge requests within one business day and aim to resolve them within five.

Nothing in this policy limits the rights you have under Nigerian consumer-protection law, including the Federal Competition and Consumer Protection Act (FCCPA). If the FCCPA gives you a stronger remedy than what is set out here, that stronger remedy applies.

We may update this policy. The current version always lives at this URL, with the effective date at the top. Orders are governed by the version of this policy in force when you placed the order.

• Terms of Service — the full agreement under which we provide the service.
• Privacy Policy — what we do with your data.